Terms of Service for Wellness Research Group, LLC
Returns and Refunds
We personally use New Joint every day so we know they help us feel better on a daily basis and we really believe in the science behind their short and long term benefits.
That being said, if you feel you don’t like the product for ANY reason and you want your money back. Just let us know, we’ll refund you with no return necessary. We would never reuse the product anyway. No risk for you. See you feel better already.
This does apply only to the most recent order of a subscription. You cannot receive multiple subscription orders over months and then get them all refunded. However, if you order a 3 or 6 bottle multi-pack, we ask for a return of your unopened bottles beyond one $28.99 refund. We are very fair, but we aren’t Santa Claus.
Shipping Policy
Domestic shipping and handling is FREE on all orders and subscriptions.
Orders are typically shipped within 1-2 business days (Monday-Friday excluding federal holidays within the United States.) A tracking number will emailed to you upon shipping.
You will only be enrolled in a subscription if you choose this option at checkout. To cancel your subscription at any time, login to your customer portal.
Legal Disclaimer and Limitation of Liability
The Products and the claims made about specific Products on or through the Site have not been evaluated by the United States Food and Drug Administration and are not intended to diagnose, treat, cure or prevent disease.
INFORMATION ON THE SITE IS PROVIDED FOR INFORMATIONAL PURPOSES AND IS NOT MEANT TO SUBSTITUTE FOR THE ADVICE PROVIDED BY YOUR OWN PHYSICIAN OR OTHER MEDICAL PROFESSIONAL. YOU AGREE TO KEEP YOUR HEALTH CARE PROFESSIONAL INFORMED ABOUT ANY DIETARY SUPPLEMENTS YOU ARE TAKING OR INTEND TO TAKE, INCLUDING OUR PRODUCTS. YOU SHALL NOT USE THE INFORMATION CONTAINED HEREIN FOR DIAGNOSING OR TREATING A HEALTH PROBLEM OR DISEASE, OR PRESCRIBING ANY MEDICATION. YOU SHALL READ CAREFULLY ALL PRODUCT PACKAGING AND FOLLOW ALL DIRECTIONS AND INSTRUCTIONS THEREIN CONTAINED. IF YOU HAVE OR SUSPECT THAT YOU HAVE A MEDICAL PROBLEM, IMMEDIATELY CONTACT YOUR HEALTH CARE PROVIDER. YOU SHALL NOT DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ ON THE SITE. YOU ARE SOLELY RESPONSIBLE FOR THE APPROPRIATENESS OF THE VITAMINS AND SUPPLEMENTS YOU CHOOSE. WE DO NOT GUARANTY THAT OUR PRODUCTS ARE APPROPRIATE FOR EVERYONE, OR THAT THEY MEET YOUR PARTICULAR NEEDS OR THEY WILL PERFORM FOR YOU IN THE MANNER YOU EXPECT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SITE AND THE PRODUCTS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SITE OR THE PRODUCTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO AMOUNT PAID, IF ANY, BY YOU TO US FOR THE PRODUCTS.
UNDER THE LAWS OF SOME STATES, LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATIONS OF SOME KINDS OF DAMAGES ARE NOT PERMITTED. IF THESE LAWS APPLY TO YOU, THE ABOVE DISCLAIMER AND LIMITATION OF LIABILITY MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.